Fraser Health – oNLINE BOOKING SYSTEM
Client
FRASER HEALTH
Project
LOB Lab Online Booking
Services
Web Development
Hosting
During the COVID-19 pandemic, Fraser Health needed a robust and efficient online booking system to manage patient appointments, testing, and vaccination scheduling. TSB Communications Vancouver was commissioned to develop a solution that would streamline the booking process, reduce administrative burden, and enhance patient accessibility.
Challenges
Fraser Health needed to manage thousands of daily appointment requests efficiently.
The system had to be developed and deployed rapidly to meet the urgent healthcare needs of the community.
Patients of all demographics, including seniors and those with limited digital literacy, needed an easy-to-use interface.
The platform needed to handle peak traffic without downtime.
The solution had to be compatible with Fraser Health’s existing digital infrastructure and data security standards.
Solutions
Implemented
Developed an intuitive and user-friendly interface, allowing patients to book appointments quickly and easily.
Integrated an automated system that managed availability in real time, reducing manual work for healthcare staff.
Ensured the platform was fully responsive, making it accessible from smartphones, tablets, and desktops.
Built on a cloud-based architecture to accommodate surges in appointment bookings without performance issues.
Implemented advanced encryption and compliance with healthcare regulations to protect patient data.
Provided support for multiple languages to cater to diverse communities.
Results
& Impact
Patients could schedule and modify appointments online, reducing call center congestion.
The user-friendly design led to a high adoption rate across all demographics.
Healthcare staff spent less time managing bookings manually, allowing them to focus on patient care.
The cloud-based infrastructure ensured 99.9% uptime, even during peak periods.
Streamlined scheduling for COVID-19 testing and vaccinations helped Fraser Health manage the pandemic response more effectively.
The online booking system developed by TSB Communications Vancouver played a crucial role in Fraser Health’s pandemic response by providing an efficient, user-friendly, and scalable solution. By leveraging modern technology and a patient-first approach, TSB Communications successfully helped Fraser Health navigate one of the most challenging healthcare crises in recent history. This project serves as a benchmark for future digital healthcare solutions that prioritize accessibility, efficiency, and security.
